ReBrand
Culture Craft Kombucha to Cooler Co.
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FAQ
Read our FAQ below to answer your general questions. Don't see an answer contact us.
PRODUCT CARE
Product care is simple!
Keep Refrigerated. Do not shake before opening.
My kombucha was left out of the refrigerated overnight can I still drink it?
Yes, Kombucha left out of the fridge is safe to drink if left unrefrigerated. After 72 hours the kombucha may become increasingly carbonated and may cause the can to bulge and burst.
I have a food allergy can I have your kombucha?
Our production equipment is used solely by us and is sanitized after every use. We are Gluten Free, Dairy Free, GMO free, Nut Free You can see a list of the ingredients in each flavour on the flavours product page.
Ordering & Pickup
Ordering & Pickup
Online Orders will receive an email titled "Order #(your order number) is placed" within 48hrs of your order being placed. This email will detail your pickup date and time. You will receive a confirmation email when your order is ready for pickup. Do not try to pick up your order before you receive this confirmation email.
Payment
All orders must be placed and paid online.
Late unclaimed orders
Due to our limited space, orders will be held for 24 hrs
Can I just drop into the shop?
Our facility is a shared production kitchen so we only allow visitors by appointment. If you call 1 hour ahead we can generally arrange an appointment for you.
GENERAL FAQ
Wholesale
Interested in carrying our products? Email us for further information
Returns
You can read our return policy here
